If you are lost don't waste your time - please feel free to call us and ask for Web Help
We really like to go through your first order with you on the phone. We can very effectively get you started. This site is easy to use so it won't take long.
This site has been completely re-developed from the ground up to make it much easier to use. The whole focus has been on making ordering fast, easy and efficient, whilst still providing the depth of information you need to order the things you want.
Functionally this site does all the things the old site did only much better. Everything you used to do is still there along with some new features.
The pricing can only be seen when you have logged in.
Once you are logged in you will see your own special negotiated prices and these will be used as you build your order. The price you see is what you pay.
If you do not have a login or have forgotten yours then call us on the number above - we are very keen to help you to become a regular user.
Generally we recommend the fastest way to find things is using a description search. This search engine is a very powerful and fast tool. The search will work on any string of characters so it does not need to be the full name. It is in fact best to only use part of the description of the item you are searching for. Off Nat A4 Pap would find all the Office National A4 copy paper. If one search does not give you what you want then change the characters a bit. Practice and you will find things very easily.
If you make the search too broad then it will take a long time. A search for Paper would take ages and return lots of products. A search for A4 Copy Paper would be a much smaller list in which it is practical to find what you need.
Your favourites are all there and can be selected as before.
Building a basket is as simple as listing some products and then typing the quantity you need of each thing. You do not need to hit Add to Order on each product; wait until you have quantities next to all the products you want on that screen, then hit the button Add to Order and all the things you have ordered will be added to the shopping basket.
You can log off and later return to this order to add more as you wish. The shopping basket is preserved for you for a number of days.
When you are ready to view your order, move your mouse to the top of the screen where the current order total is shown. The order will roll out when you hover the mouse over the order total. Click on this enlarged screen and the order will open out into a dialogue in the main body of your screen.
You can then edit any line, add favourites or remove items if needed.
A check out button is visible on the top left of the screen when you have the order open.
Before you check-out, you need to put a customer reference in the box on the top right of the screen. This could be a name, comment or order number etc. that is useful to you to identify the order in the future.
Click this checkout button and follow the prompts to check out.
Once placed, the web will give you the sales order number for your order. This way you know that it is in our ERP system as this number is returned directly from our server.
You will find the "My Account" tab at the top of the screen.
With this you can view but not edit the Billing and Delivery address that are set as defaults. If you want these changed please contact our friendly staff.
You can however, add and edit other addresses. You can have as many of these as you need.
You can select these as delivery points during the order process by hitting deliver to on the order and selecting from the list.
From the "My Orders" tab you are able to select any old invoice from the last few months and view all the data.
You can also view older sales orders.
You can save any order you are doing as a standing order. Place a suitable reference in the reference field so you will know which order is which in the future.
At any time you can select a standing order and re-use this order. You raise it to a new shopping basket and then delete any items you do not want. You can also add new items to this order.